We believe in creating enriching experiences not only for our guests, but also for those looking to build a career with us too. Discover enriching career opportunities with Cenizaro as we continue to grow our network of hotels and resorts in new and exciting destinations.
Guest Relation Officer (Chinese Speaking)
The Residence Bintan
Note: Open for Indonesian Nationality only.
- Review daily arrival list, assist in preparing and distributing welcome amenities
- Greet guests upon arrival and help them the need
- Conduct check in and registration procedures
- Inform the guests about all the hotel features
- Prepare the different report related to Front Office
- Assists the guests for restaurant reservation and other request
- Handle guests complains, inquiries and comments
- Deliver feedback from the guests to Front Office Manager and concerned department for action and experience recovery
- Upsell all the promotion activities as per hotel procedures
- Should demonstrate strong communication skills and professional attitude at all time
- Relevant experience at the hotel and strong leadership skill
- Fluent/native in Chinese Language